Frequently Asked Questions

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1. What is FREE VACCINATIONS FOR LIFE, and how does it work?

Our Free Vaccinations for Life Program is designed to reward pet owners for having their pets health check done ever6 12 months, by giving any CORE vaccinations required free of charge.

  • A one off enrolment fee of $50 is all it takes to become part of this fantastic program, which could save you upwards of $300 over the life of your pet!
  • From the time of enrolment, and following our one term and condition, your pets annual health check (including complimentary in house urine sample) costs the same as a routine consultation. You take home a health report, and your pet receives any core vaccinations they need at the time FREE of charge.
  • The only ‘rule’ to stay enrolled is that we need to examine your pet every twelve months, but we offer a third day grace period, because know ‘life happens’!
  • For dogs, core vaccination is a C5. This protects against Parvovirus, Hepatitis and Distemper, plus Kennel Cough.
  • For cats a core vaccination is an F3, protecting against Feline Flu and Feline Enteritis (like parvovirus, but in cats). For cats whose lifestyles put them at risk of infection, we offer FIV and FeLV protection at a reduced cost for FVFL program members.
  • To read the full Terms and Conditions, please click HERE.
  • To view our Free Vaccinations for Life cartoon, click HERE.
2. What is involved with surgical desexing?

Desexing is recommended for all dogs who are not going to be used for breeding. You can read more about the pros and cons of desexing HERE.

  • At Serpentine Vet, like all veterinary hospitals, our desexing prices are discounted to improve affordability and do not reflect the true value of the procedure.
  • However, we do NOT cut corners, and we include everything that we believe makes the procedure safer, less stressful and more comfortable for your pet. All female dogs and cats, and male dogs receive Intravenous fluid (IVF) support during their surgery. This increases safety, helps speed anaesthetic recovery and improve post-surgical wellbeing. All pets receive pre and post operative pain relief, and go home with pain relief for several additional days. Their protective ‘cones of shame’ are also included in the cost.
  • When you phone for an estimate you will be given two possible prices. Uncomplicated and Complicated.
  • Our desexing fees are based first on weight, and second on whether there are any complications during surgery that might increase anaesthetic time, surgical time and use of surgical consumables. Scenarios that might (but might not) cause complications include a pet being obese, or very deep chested, pregnancy or oestrus (heat) in the pet. 95% of our procedures are NOT complicated.
3. What are your VACCINATION RECOMMENDATIONS?

At Serpentine Vet our vaccination recommendations depend on the species and lifestyle of your pet.

  • DOGS
    • The CORE vaccination, according to the World Small Animal Veterinary Association, for dogs is a C3, which protects against canine parvovirus, canine hepatitis and canine distemper virus. In addition, most vets also consider that protection against canine parainfluenza and bordetella bronchiseptica (canine cough complex) is core, for dogs that socialise.
    • Puppies usually receive a C3 at 6-8 weeks, then a C5 at 12 and 16 weeks. There are several varieties of vaccination, some of which are marketed as ‘early finish’, but our recommendation is that all dogs receive their final puppy vaccination around 16 weeks of age.
    • The current WSAVA recommendations are that all dogs should have a booster vaccination 6-12 months after their puppy series. The frequency of vaccination thereafter, depends on the pets lifestyle, the brand of vaccination, the vets experiences and clients preferences. For clients who prefer to vaccinate based on titre testing, we offer this service when the pet comes for their annual health check.
    • We now strongly recommend tetanus prophylaxis for all puppies. These can be done at 8 and 12 weeks or at 12 and 18 weeks. Annual boosters are not needed. To read our thoughts on tetanus vaccination please click HERE.
  • CATS
    • Cats require at least F3 vaccinations as kittens and in adulthood. After the first adult ‘booster’ has been given, if live vaccines (not killed vaccines) are used, cats in adulthood may receive triennial F3 vaccines with their owners being comfortable about their level of cover. However Leukaemia and FIV protection is still required annually. Vaccination needs can be discussed at their annual examination.
  • FARM PETS
    • We recommend 5in 1 vaccination for farm pets for protection against clostridial diseases including Tetanus.
  • HORSES
    • In WA we recommend a minimum of tetanus prophylaxis annually. Horses that compete should also be protected against strangles.
4. Do you offer Puppy Preschool?

We run puppy preschool on Monday evening from 5pm. Our classes are ‘rolling classes’, which means that you don’t need to wait for a new ‘session” to begin, and if you miss a session you can join the one four weeks later. The cost of our PPS course is $100 and is reduced $80 for puppies enrolled in our Free Vaccinations For Life Program. This is paid, over the phone, at the time of enrolment.

  • All puppies must have received their first vaccination at least a week prior, and owners must undertake to minimise exposure of their puppy to parvovirus.
  • You will also be asked to step your feet in to a bleach tray prior to entry….so don’t wear your best shoes!
  • Classes are held in our waiting room, and our Amenity room and consult room are available for smaller groups or quiet time. Tea, coffee and biscuits are also available.
  • Once our puppies have received their final vaccinations many clients organise private catchups in our agility playground, which is open any time our front gates are.
  • Just call us on 95252197 to enroll.
5. Is your AGILITY PLAYGROUND available for public use?

Our agility playground has been created using recycled materials, and provides an off lead exercise area for clients and non clients to use.

  • It is divided in to a large and small area, to suit different sized dogs. Access is available whenever the front gates are open. This is 8-6 weekdays and 8-1 Saturday.
  • If your dog is anxious about visiting us, we encourage you to bring them for a play, fill them with happy hormones, then pop in to the clinic for a visit and a treat. The more times a dog can visit without anxiety, the easier it is on them when something does need attention.
6. Do you treat FARM PETS and HORSES?
  • At Serpentine Vet we treat Farm Pets regularly, the most common being pet sheep, pet goats and small alpaca herds. We do not offer routine ‘production’ animal services. We offer vaccination, hoof care, castration and emergency care. Small farm pets may require transport to hospital for emergencies if we are busy, however at most times a housecall can be offered. We recognise that these guys are part of your family. Our farm patients have names, not numbers.
  • We offer care for horses in emergency (colic, choke, wounds etc) and also general health care. Weight loss, hormonal concerns, laminitis can all be assessed. We use Succeed Faecal tests to help assess gut health. We do not currently offer lameness workups in performance horses, believing that this is a more specialised field. Likewise we strongly recommend Veterinary Equine Dentists for dental care of your horses, as every day more is emerging about the health of your horses mouth and it’s effects on their body and wellbeing.
7. Do you offer ONLINE Bookings?

We offer online booking for routine appointments. If you are unable to find an appointment that suits your needs, please call us on 95252197. In the case of emergency please call.

8. Will you help me say Goodbye??

Dr Belinda has long had a special interest in supporting owners and their pets through the inevitable loss of death. Making the pets passing as stress free as possible is incredibly important to her, and she will always do her very best to ensure as much peace as possible for the patient and their family.

  • We offer home euthanasia and in clinic euthanasia. We strongly recommend clients to stay with their pet if at all possible, but it is not a requirement.
  • Where possible we use our client Amenity room, with its super comfy sofa and less clinical feel, for our euthanasia’s.
  • In most cases we sedate our patients, and use catheters with extension lines, allowing their owners and family to surround the pet, with our staff on the periphery.
  • Dr Belinda started and ran Perth’s first ‘dedicated’ home euthanasia service, and she also offered bereveament support. Please contact us if we can help in this most difficult of times.
9. Do you offer HOUSECALLS?

We offer housecalls as often as possible when requested. These are generally offered for routine care and for euthanasia. Sick patients, in most cases, should be seen in hospital.

10. What do you recommend for PARASITE CONTROL?

We recommend ALL cats and dogs pets receive intestinal worming (for round and tapeworms) every three months. Most should also be protected against fleas. Many pets will benefit for protection from Mange Mites and ticks. We do not have paralysis tick in WA, so tick protection is recommended for high risk patients only. Many of our local dogs would be included in this category.

We recommend that ALL dogs receive heartworm prevention. This lethal disease is so easy to prevent, and we know that foxes can act as a reservoir host for this parasite. It is spread by mosquitoes and not dog to dog contact. Cats can also be protected against this parasite. In infected cats, sudden death is sometimes the FIRST sign of infection and so their is no opportunity to treat at all.

11. Do you offer GROOMING?

Serpentine Vet is currently advertising for an experienced groomer to offer dog and cat grooming. If this is you, please apply!

12. Do you offer BOARDING?

We offer cat boarding in our heated (winter) and cooled (summer) Cat Suite. Our indoor ‘apawtments’ allow food, sleep and latrine spaces to be separated. We can accomodate single, double or triple cat bookings.

13. Do you recommend PET INSURANCE?

We recommend pet insurance for peace of mind. However we understand that for many people a solid savings plan is a better option. We recommend that, if you are considering pet insurance, you do your due diligence and research what the plans offer, in order to determine which is right for you and your pet. There are three main underwriters of pet insurance in Australia, with Hollard Insurance underwriting the majority. RACQ underwrites RAC Pet Insurance, and Lloyd’s underwrites Petplan and PetCover and City Farmers Pet Insurance.

The major limitation with pet insurance is that it requires a bill to be paid first, and then reimburses you. This means that sometimes having a ‘spare’ credit card available is a good plan.

14. Do you offer PAYMENT PLANS and FINANCE OPTIONS?

At Serpentine Vet we KNOW that money is tight for many of us. That’s why we are registered with Vetpay, Humm and Zippay. These services off an easy way to spread out the cost of both planned and unexpected veterinary expenses. In fact Dr Belinda has used Vetpay herself to pay for an advanced dental procedure on one of her horses at Murdoch University.

  • Vetpay is more commonly used for larger, unexpected bills. Zippay is usually used for smaller amounts, but can be used for routine care. Humm can offer variable amounts depending on clients needs.
  • We are finding that, increasingly these financial services can help ease the burden of both routine and unexpected veterinary care.